Mystery shopping is invaluable for all companies whose staff have direct contact with Commonconsumers. It is useful to understand & provide us a clear evidence of customer services interaction between company personnel’s and consumers.
Mystery shoppers are wisely recruited and briefed deeply on each project, to have clear and neutral account of interaction between Front line staff & consumers.
Our Mystery shoppers understands and compare the level of Product and services knowledge amongst staff.
We work attentively with client to create a scenario for Mystery shoppers, to have transparent understanding on how the producers are carried out, and complaints are being handled or escalated.