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Mystery Shopping

Beautifully suited for all your web-based needs

Mystery Shopping

Value is a product of trust

Mystery shopping is invaluable for all companies whose staff have direct contact with Commonconsumers. It is useful to understand & provide us a clear evidence of customer services interaction between company personnel’s and consumers.

 

  • Mystery shoppers are wisely recruited and briefed deeply on each project, to have clear and neutral account of interaction between Front line staff & consumers.
  • Our Mystery shoppers understands and compare the level of Product and services knowledge amongst staff.
  • We work attentively with client to create a scenario for Mystery shoppers, to have transparent understanding on how the producers are carried out, and complaints are being handled or escalated.